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Groundhog Day

The correct handling and management of verbal abuse is vital for the safety and positivity of all.

It's important for organisations to have clear policies and protocols in place to address verbal abuse onboard promptly and effectively.

Procedures in place to address such situations include.

Staff training:

- Situation awareness

- De-escalation Techniques

- Incident reporting and management

Victim welfare support

Collating and analysing data allows stakeholders to identify trends, implement targeted interventions and enhance safety protocols towards ensuring a secure and pleasant flying experience for all passengers and crew.


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