As an approved training provider we deliver accredited training through Edexcel-Pearson, BIIAB, and the Institute of Conflict Management, offering BTEC Awards and other vocational and industry licensed courses. Our philosophy is to provide training and support which promotes proactive strategies to improve all around safety by focusing on the need to prevent, de-escalate and resolve situations of challenging, abusive and confrontational behaviours before they escalate and become difficult to manage.  Included as part of the strategy is the need for post incident management and welfare support towards empowering staff confidence as they continue to provide professional day-to-day service support to customers, patients, service-users, passengers and the general public. Our courses support the needs of those seeking career progression of for those staff requiring re-certification as part of their continued professional development within their chosen profession.  


We offer a range of solutions

  • In-house training

  • Online training

  • Blended learning 

  • Presentations / workshops

  • Modular training 

  • Trainer training

Our courses are designed to enhance staff safety which in turn will improve the overall customer service delivery towards the people you support.​


Director and Training Consultant

Career background: Since 1994, Trevel has been a training consultant in the prevention and management of abusive, disruptive, aggressive and violent behaviour. He is a board member of the Institute of Conflict Management (ICM) which sets and monitors standards in managing work related challenging, aggressive and violent behaviour.


As an expert witness, Trevel provides advice and support on the use of force and physical intervention including the use of personal protective equipment. He has worked on numerous case incidents within the police and prison services, Security Industry Authority, Home Office, Young Offenders Secure Institutions, Independent Police Complaints Commission, health services and social care.


During his time with Kent Police, he was a member of the Police National Practitioners Group for Personal Safety Training where he gained significant expertise in legislation, policies, risk management and assessment, training design, post incident management and welfare review of work-related aggressive and violent incidents.


Trevel has a lead role in delivering skills workshops for the ICM. As a member of the Security Industry Authority (SIA) expert group, he reviews qualifications for the management of work-related violence and aggression. He also provides guidance to NHS Trusts on policies, procedures and working practices.


He consults and trains across all work sectors on reducing the need for restraint and restrictive interventions. 


Specialisms​: He delivers BTEC Awards and accredited Conflict Management, Lone Working, Physical Intervention & Restraint Equipment; teacher-trainer and staff courses of training.

 Trevel has worked on high profile restraint related death cases, as well as cases of abuse allegation and compliance failures within care settings.

Training: He has delivered training, presentations and talks to operational and support staff across the UK, Europe, South Africa, Canada, USA and the Caribbean. 

Report: He was co-author of the report ‘Occurrence of Injury During Officer Safety Training at Kent Police’ in 2009.

Media: He has appeared as an expert spokesperson across TV and radio on reasonable force and the physiological and psychological effects of fear and stress.