PREVENTING

AND MANAGING

CHALLENGING

BEHAVIOUR

IMPROVING SAFETY

ENHANCING SERVICES

WELCOME

NVC Awareness is an accredited provider of conflict prevention, management and resolution training, for use across all sectors. Through a training needs analysis review we provide training aimed at supporting you to prevent,
de-escalate and manage disruptive, abusive, challenging, aggressive and sometimes violent behaviours. You, your colleagues and staff along with the children, young persons and adults they support all need to be treated with respect, dignity and deserve to have your needs recognised and be given the right support to appropriately and safely manage situations when such behaviours arise.

Through training we aim to support you and your colleagues to revise or introduce strategies which aim to introduce positive behaviour support measures to avoid, defuse and resolve situations of potential challenging behaviour before they arise. All settings and services should ensure the training commissioned is consistent with our core values principles for preventing managing challenging behaviours.

Subject to your particular risk needs we provide training and support to prevent, manage and resolve challenging behaviours. We also cover legal briefings, personal safety, lone working, physical intervention (ie; appropriate non-restrictive and restrictive use of restraint holds), the safe and appropriate use and removal of restraint equipment, incident reporting, post incident welfare (staff, service-user, customer, patient, client or family) support.

Reducing the need for restraint and restrictive intervention

Our aim is to provide training and consultation that supports the environments you work within:

Education

& Childrens Services

Social & Residential Care

Housing

Hospitality

& Leisure

Local Authority

& Public Services

Retail Security

Foster care

Community Groups

Lone / Remote workers

EXPERT CONSULTING

CONSULTANCY

Our team of highly experienced training consultants provide a very high quality of professional advice, guidance and expert opinion to clients within the police, prison service, security industry, NHS, social care, educational settings and other related work sectors.

In addition to being representatives on a number of national sector groups, we continue to support Regulators, Senior Leadership Teams, Staff, Staff Associations, Service-users and family members with the associated issues regarding the ‘prevention and management work-related challenging, aggressive and violent behaviours’…in line with the Health and Safety Executive definition!

EXPERT WITNESS SERVICES

We have been formally instructed in cases ranging from injury incidents during training, injury incidents in police and prison custody and deaths during restraint; involving allegations of excessive or inappropriate use of force. Our team are experienced in the provision of oral evidence at court, written opinion and expert reports for civil and criminal courts, inquests, tribunals and workplace internal discipline hearings.

We are experienced at with working with solicitors in support of claimants, defendants or as a single joint expert, regarding:

Risk

Assessment

Complaint / allegations of excessive or inappropriate use of force

Personal Injury claims

Equality, Diversity
& Inclusion

Incident Investigation & Reporting

Post Incident Management Reviews

Policy Review & Development

Individual Behaviour Support Planning

Organisational

Reputation Review