Who is the course designed for?
Individuals who may have a need to disengage or breakaway from situations of physically challenging behaviour, when their de-escalation skills, through no fault of their own, have not been sufficient to resolve a situation. It could also be that you are a Lone Worker or Remote Worker and therefore work away from others for significant periods of time.
This course is also beneficial to those who find themselves travelling alone from time-to-time.
Explore the individual perception of confrontation
Define the common causes of conflict and its effects
Recognise why, how and where conflict may occur in the workplace
Understand a range of communication models - LEAPS
Understand the law and legislation relating to the duty of care
Understand how to reduce the risk of harm when physical intervention skills are used
Discuss post incident management and reporting procedures
What are the benefits of this course?
You will be accredited in the use of non-pain related breakaway and self-defence techniques. You will be more informed regarding the need to report incidents of challenging behaviours which in turn will provide you and with data, trends and intelligence regarding the ‘known’ risk types and behaviours faced. Therefore what measures can you and your colleagues/friends put in place to avoid, prevent or defuse potentially challenging behaviours.
Delivery, assessment and certification
Formal presentation, discussion, group work and practical exercises.
Learners knowledge is evidenced by verbal or written questioning.
The course is nationally recognised, accredited and certificated.
Post training support is offered as part of our client customer service provision