Who is the course designed for?

This course is suitable for all those who are from time-to-time faced with challenging behaviour. Positive Behaviour Support (PBS), is a group of ethically-based techniques designed to maximise the life-quality of people who have behavioural problems. The creation of personalised environments that are less stressful and more rewarding reduces challenging behaviour and increases satisfaction for service users and staff alike. 

Course syllabus

  • Recognise and reduce the risk of challenging behaviour

  • Understand human behaviour (and our reactions to stress)

  • Develop positive interactions

  • Defusing and resolving conflict situations

  • Stance, positioning and movement (signalling non-aggression)

  • Relevant legislation and common law duty of care

  • Disengagement (non-restrictive safe removal) techniques

  • Post incident (reporting and welfare support) review 

Post training support is offered as part of our client customer service provision

What are the benefits of this course? 

You will be accredited through the Institute of Conflict Management as a person who is competent in Conflict Prevention and the Management of challenging behaviour in the workplace.  Furthermore is there is risk managed need to physically intervene to defuse challenging behaviour, staff have the knowledge, understanding and skills to non-restrictive or restrictive holds depending upon the circumstances of the incident.

Your course content is finalised following a training needs analysis review discussion.

Delivery, assessment and certification

  • Formal presentation, discussion, group work and practical exercises.

  • Learners knowledge is evidenced by verbal or written questioning.

  • The course is recognised, accredited and certificated.