Whilst most violence and aggression incidents focus on the behaviours from service-users, patients, clients, customers, relatives or members of the public towards staff, let’s not forget there are those incidents of violence and aggression by staff against/towards other staff.
The Health and Safety at Work Act (HSWA) 1974 places a legal duty on employers to ensure, so far as reasonably practicable, the health, safety and welfare of their employees, and to ensure that they and others are safe whilst at work.
Stats from a 2021 staff survey of nearly 600,000 respondents, found that:
· 14.3% of staff have experienced at least one incident of physical violence in the last 12 months. Emergency workers have experienced a much higher volume of abuse (31.4%).
· The impact on staff is significant, with violent attacks contributing to 46.8% of staff feeling unwell because of work-related stress in the last 12 months and 31.1% said thinking about leaving the organisation.
As an employer what are you doing to improve the safety and wellbeing of your staff? What as an employee are you doing about your safety against incidents of abusive, threatening or aggressive behaviours? Don’t forget the psychological reaction towards the anticipation of danger which if it continues unsupported can leads towards work-related stress!
Through workplace policies which deal with bullying, harassment and aggression staff should be aware that these types of behaviours will not be tolerated. Your policies should also include the behaviours of employees towards service-users, patients, clients, customers, relatives and members of the public.
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