Who is the course designed for?

Individuals who often work by themselves or remotely without close or direct supervision.  Possible areas of risk include lone working on premises, 1:1 meetings, home visits, travel away from work, community outreach meetings or visits.   The need to know how to recognise aspects of conflict that may be encountered in the workplace and to understand and be aware of different methods that can be used to resolve such conflicts and challenging behaviours are explored during the course.  The course also covers safeguarding procedures through the use of incident reporting procedures, personal safety and remote safety alarm systems, de-escalation techniques,  

Course syllabus

  • Explore the individual perception of confrontation

  • Define the common causes of conflict and its effects

  • Identify the risks relating to lone working

  • Understand the importance of pre-visit risk assessments

  • Recognise why, how and where conflict may occur in the workplace

  • Give examples of communication breakdown

  • Understand a range of communication models

  • Demonstrate and explore de-escalation communication to manage conflict

What are the benefits of this course? 

You will be qualified to prevent and challenge difficult behaviours in the workplace, there causes and know what can be done to manage it effectively.  Help managers, team leaders and staff create a positive working environment through a range of strategies which can be used to proactively prevent, manage and defuse conflict in the workplace.  

Delivery, Assessment and Certification

  • Formal presentation, group work and practical exercises

  • Learners knowledge is through group discussion

  • The course is nationally recognised and certificated

Post training support is offered as part of our client customer service provision