In an ideal world, no one would have to learn how to prevent or manage challenging behaviours in
the workplace. Unfortunately, we do not live in an ideal world, far from it and findings from the Crime
Survey for England and Wales (CSEW) report that there were 642,000 incidents of violence at
work in the year 2016-2017 and 326,000 adults experienced work-related violence in the same*
The types of violence that people are subjected too are very varied, as this article about the broad
spectrum of violence in the workplace, published by the Huffpost attests. It’s not just clients or
consumers who can cause problems, but also co-workers and criminals – not to mention the risk of
a domestic violence perpetrator coming into the workplace and causing conflict. It’s not just the
huge, newsworthy stories that cause the biggest damage to businesses either as this quote from
the aforementioned article explains:
‘In addition to the societal impact of workplace violence, business leaders understand the impact
that a workplace shooting could have on a brand’s reputation as well as the legal costs and
declining employee morale and productivity that follow. However, all bullying behaviour saps
company efficiency, making a comprehensive workplace violence prevention programme a bottom-
line benefit to the organi-sation’.
Here at NVC Awareness, we are firm believers that the best way to keep your business from
suffering from the rot of internal and external conflict is to equip your employees with the skills they
need should these challenging situations arise.
Workplace training and drills for things such as fires are commonplace and essential. They ensure
that should a fire break out people know where to go and how to act which in turn ensures that
they remain calm and focused. It is just as important that should your employees need to manage
conflict or challenging behaviour that they are able to remain calm and are equipped with the skills
necessary to deescalate and resolve the situation.
NVC offers a range of courses that could benefit your employees in this manner – some of which
can be conducted online to provide the minimum amount of disruption to the running of your
business. Trevel Henry is also able to conduct a free risk assessment and consultation to make
sure that you are receiving the training which is of optimum use to you. For example, Positive
Handling is an excellent option for those working in education as it is able to help you to
understand the use of personal space, posture and positioning, therefore, helping you to respond
appropriately and lawfully to grabs and other physical provocation. On the other hand the
Dementia Awareness training would be incredibly relevant to people working in care homes or
even individuals caring for a relative or family member at home. Trevel will be able to guide you as
to the most effective and beneficial training for your line of work.
There are very few places of employment who wouldn’t benefit from learning about the types of
abuse, how to manage conflict and how to report any incidents that should occur. Don’t let your
business suffer – preparation is the key to success!