Who is the course designed for?
For those who need to increase their awareness of personal safety risks when travelling and working alone and need to be compliant with organisational policies and procedures and therefore strategies which aim to avoid, reduce and manage the risks regarding violence and aggression. Possible areas of risk include lone working on premises, 1:1 meetings, home visits, travel away from work, community outreach meetings or visits.
- Identify the foreseeable risk to one’s personal safety in a variety of situations when alone
- The importance of planning and preparation in line with organisational policies and procedures
- Develop action plans to avoid, prevent and manage challenging behaviours
- Recognise the warning and danger signs of impending violence or aggression
- Understand human behaviour and the reactions to stress
- Signalling non-aggression through body language
- Learn conflict defusing and resolution techniques
- Construct practical exit strategies
- Discuss the importance of reviewing, reporting and the personal welfare following of all incidents
What are the benefits of this course?
You will be able to develop strategies to prevent, manage or move away from difficult behaviours in the workplace or when travelling alone. You will be able to develop a much better positive attitude and therefore behaviours which can be used to proactively recognise and identify the foreseeable risks.
Delivery, Assessment and Certification
- Formal presentation, discussion, group work and practical exercises.
- Learners knowledge is evidenced by verbal or written questioning.
- The course is nationally recognised, accredited and certificated.
Post-training incident management support is offered as part of our client customer service provision