Who is the course designed for?
The Health & Safety Executive defines Lone Workers as someone who ‘works by themselves without close or direct supervision. Possible areas of risk include lone working on premises, 1:1 meetings, home visits, travel away from work, community outreach meetings or visits. Individuals and staff who are concerned about their personal safety and would like to develop strategies to support current policies and training towards conflict resolution.
One-day classroom-based theory and physical skills learning covering:
- Understand the law relating to lone working
- Identify the risks relating to lone working
- Understand the importance of pre-visit risk assessments
- Demonstrate different conflict resolution strategies
- Recognise the warning and danger signs of impending aggression and violence
- Understand the importance of assertion skills
- Construct practical exit strategies
- Learn appropriate breakaway and disengagement techniques
What are the benefits of this course?
You will be qualified to prevent, challenge or move away from difficult behaviours in the workplace. You will recognise there causes and know what can be done to manage incidents effectively. Help managers, team leaders and staff create a positive working environment through a range of strategies which can be used to proactively prevent, defuse and manage conflict in the workplace.
Delivery, Assessment and Certification
- Formal presentation, discussion, group work and practical exercises.
- Learners knowledge is evidenced by verbal or written questioning.
- The course is nationally recognised, accredited and certificated.
Post-training incident management support is offered as part of our client customer service provision
Please call 0845-056-4343 or 07800-904-551 to discuss your needs. Alternatively, please contact us here