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Lone Working and Personal Safety

Lone Working and Personal Safety




Who is the course designed for?

The Health & Safety Executive defines Lone Workers as someone who for long periods or from time-to-time works in isolation, by themselves without close or direct supervision. 

Possible areas of risk include lone working on premises, 1:1 meetings, home visits, travel away from workplace settings, community outreach meetings or visits. Individuals and staff who are concerned about their personal safety and would like to develop strategies to support current policies and training towards conflict resolution.

Course syllabus

  • Understand the law relating to lone working

  • Identify the risks relating to lone working

  • Understand the importance of pre-visit risk assessments

  • Demonstrate different conflict resolution strategies

  • Recognise the warning and danger signs of impending aggression and violence

  • Understand the importance of assertion skills

  • Construct practical exit strategies

  • Learn appropriate breakaway and disengagement techniques

Course Benefits

You will be qualified to prevent, challenge or move away from difficult behaviours in the workplace. You will recognise there causes and know what can be done to manage incidents effectively. 

Help managers, team leaders and staff create a positive working environment through a range of strategies which can be used to proactively prevent, defuse and manage conflict in the workplace.

Delivery, Assessment and Certification

Formal presentation, discussion, group work and practical exercises.

Learners knowledge is evidenced by verbal or written questioning.

The course is nationally recognised, accredited and certificated.


Trainers Combined Refresher Course - Physical Intervention and Handcuff Training
Trainers Combined Refresher Course - Physical Intervention and Handcuff Training

Trainers Combined Refresher Course - Physical Intervention and Handcuff Training

Already qualified trainers who need to requalify to teach physical intervention and handcuffing skills. You should already hold an in-date licence to practice (ie; certificate) to deliver both courses. For those trainers with either of these qualifications through a different awarding organisation we can map across your current qualification.

Handcuff Training Course
Handcuff Training Course

Handcuff Training Course

This handcuffing course is designed for staff who from time to time may have to use cuff restraints as a temporary immobilisation device to preserve and maintain the safety of the individual concerned.

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