De-escalation

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Who is the course designed for?

Individuals who need to know how to recognise aspects of conflict that may be encountered in the workplace and to understand and be aware of different methodologies that can be used to resolve such conflicts and challenging behaviours.

Course syllabus

Explore the individual perception of confrontation
Define the common causes of conflict and its effects
Recognise why, how and where conflict may occur in the workplace
Give examples of communication breakdown
Understand a range of communication models
Explain how attitudes affect behaviours
Describe how to manage conflict to achieve positive results

Course Benefits

You will be qualified to prevent and challenge difficult behaviours in the workplace, there causes and know what can be done to manage it effectively.

Help managers, team leaders and staff create a positive working environment through a range of strategies which can be used to proactively prevent, manage and defuse conflict in the workplace.