Customer Service

Customer Service

- COURSE SYLLABUS

This qualification will provide you with knowledge and skills about Customer service in order to progress in to an entry level customer service role. The qualification may help you obtain a job but you will not be considered fully competent at this level unless you complete the BIIAB Level 1 Certificate in Customer Service (QCF) (or equivalent qualification).

Examples of the entry level job roles that require knowledge of customer service include Customer Service Trainee/Assistant, Representative or Agent.

For booking enquiries or further information, call our friendly team today! 

0845 056 4343

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