top of page

Conflict Management Training

Conflict Management Training

Location:

Duration:

Price:

Who is the course designed for?

Individuals who need to know how to recognise aspects of conflict that may be encountered in the workplace and to understand and be aware of different methodologies that can be used to resolve such conflicts and challenging behaviours.

Course syllabus

  • Explore the individual perception of confrontation

  • Define the common causes of conflict and its effects

  • Recognise why, how and where conflict may occur in the workplace

  • Give examples of communication breakdown

  • Understand a range of communication models

  • Explain how attitudes affect behaviours

  • Describe how to manage conflict to achieve positive results

Course Benefits

You will be qualified to prevent and challenge difficult behaviours in the workplace, there causes and know what can be done to manage it effectively. 


Help managers, team leaders and staff create a positive working environment through a range of strategies which can be used to proactively prevent, manage and defuse conflict in the workplace.

Delivery, Assessment and Certification

  • Formal presentation, discussion, group work and practical exercises.

  • Learners knowledge is evidenced by verbal or written questioning.

  • The course is nationally recognised, accredited and certificated.

 OTHER COURSES 

Trainer Initial Course - Level 3 Delivering Physical Intervention Training
Trainer Initial Course - Level 3 Delivering Physical Intervention Training

Trainer Initial Course - Level 3 Delivering Physical Intervention Training

This qualification is designed to provide the knowledge, understanding, skills and comprehension for those individuals who wish to teach physical intervention training skills. The course covers the knowledge, understanding, skills and comprehension required to plan, deliver, assess and evaluate a learner’s physical intervention skills to a competent standard.

View Course
Trainer mapping over Physical Intervention skills
Trainer mapping over Physical Intervention skills

Trainer mapping over Physical Intervention skills

Already qualified trainers who wish to map across their knowledge, understanding, skills and comprehension to the Institute of Conflict Management in order to deliver physical skills training courses.

View Course
Trainers Combined Refresher Course - Physical Intervention and Handcuff Training
Trainers Combined Refresher Course - Physical Intervention and Handcuff Training

Trainers Combined Refresher Course - Physical Intervention and Handcuff Training

Already qualified trainers who need to requalify to teach physical intervention and handcuffing skills. You should already hold an in-date licence to practice (ie; certificate) to deliver both courses. For those trainers with either of these qualifications through a different awarding organisation we can map across your current qualification.

View Course

What Our Clients Say

 TESTIMONIALS 

bottom of page