Conflict Management Training
Who is the course designed for?
Individuals who need to know how to recognise aspects of conflict that may be encountered in the workplace and to understand and be aware of different methodologies that can be used to resolve such conflicts and challenging behaviours.
Explore the individual perception of confrontation
Define the common causes of conflict and its effects
Recognise why, how and where conflict may occur in the workplace
Give examples of communication breakdown
Understand a range of communication models
Explain how attitudes affect behaviours
Describe how to manage conflict to achieve positive results
You will be qualified to prevent and challenge difficult behaviours in the workplace, there causes and know what can be done to manage it effectively.
Help managers, team leaders and staff create a positive working environment through a range of strategies which can be used to proactively prevent, manage and defuse conflict in the workplace.
Delivery, Assessment and Certification
Formal presentation, discussion, group work and practical exercises.
Learners knowledge is evidenced by verbal or written questioning.
The course is nationally recognised, accredited and certificated.
Trainer Initial Course - Level 3 Delivering Physical Intervention Training
This qualification is designed to provide the knowledge, understanding, skills and comprehension for those individuals who wish to teach physical intervention training skills. The course covers the knowledge, understanding, skills and comprehension required to plan, deliver, assess and evaluate a learner’s physical intervention skills to a competent standard.
Trainers Combined Refresher Course - Physical Intervention and Handcuff Training
Already qualified trainers who need to requalify to teach physical intervention and handcuffing skills. You should already hold an in-date licence to practice (ie; certificate) to deliver both courses. For those trainers with either of these qualifications through a different awarding organisation we can map across your current qualification.