Who is the course designed for?

This national vocational qualification is designed to provide training for people who wish to teach conflict prevention and management skills.  It is aimed at tutors who have already completed some generic training now require a more specialist qualification; to teach skills to support who support, children, young people, young adults.  Companies with staff working in front-facing (ie; children’s services, health, social care, education, local authorities, licensing, hospitality, retail, etc;).  The course covers how to manage verbal abuse, dealing with difficult people, threatening behaviour and the management of risk.       

Course syllabus

Through re-course reading, classroom learning and practical skills scenario planning:      


  • Refresh Conflict Management training – from a Level 2 perspective

  • Understand the principles of scenario-based conflict management training 

  • Being able to plan and design scenario-based conflict management training

  • Deliver theory and scenario-based conflict management training

  • Know how to evaluate performance

Post training support is offered as part of our client customer service provision

What are the benefits of this course? 

You will be qualified to deliver conflict management training across all sectors.  You will also have all the necessary training documentation and materials to allow you to be fully resourced to delivery you own courses.  The course  will allow you to provide training based on your clients training needs analysis.  You will be qualified to train and and support learners towards the introduction of proactive measures they can learn to avoid, defuse or management disruptive, abusive or challenging behaviours. 

Delivery, assessment and certification

  • Formal presentation, group work and practical exercises

  • Learners knowledge is through group discussion

  • The course is nationally recognised and certificated