Course syllabus

  • Explore the individual perception of confrontation

  • Define the common causes of conflict and its effects

  • Recognise why, how and where conflict may occur in the workplace

  • Give examples of communication breakdown

  • Understand a range of communication models

  • Explain how attitudes affect behaviours

  • Describe how to manage conflict to achieve positive results

NVC Awareness Limited 

62 Beverley Road, Barming, Maidstone, Kent ME16 9JR

08450 564 343

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