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NVC Awareness
Maidstone
Kent ME16 9XT
Tel: 07050 092070
Fax:  01622 727993
info@nvcawareness.co.uk

'Setting standards in the prevention and management of conflict, aggression and violence in and out of the workplace'
Diversity and Cultural Awareness Training

Target Group:
Managers working in public and private sector organisations who have responsibilities in issues of service provisiont (ie; customer service, security, complaint handling)

Aim:
The aim of the course is to raise the knowledge and awareness of issues relating to race, gender, disabilty and culture, to enhance professional performance and service delivery.

Learning outcomes:
By the end of the course delegates will be able to:

  • Understand the law relating to equality & diversity

  • Know the he meaning of “Fairness”

  • Define of prejudice, stereotyping, & discrimination

  • Know about Cross cultural communication
Course content:
  • The law relating to equality & diversity

  • Prejudice, stereotyping, & discrimination

  • Developing effective equality policies

  • Managing a diverse workforce

  • Cross cultural communication

  • Institutional Discrimination
Duration - 1 day
Delegate numbers - 16

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