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NVC Awareness
Kent ME16 9XT
Tel: 07050 092070
Fax:  01622 727993

'Setting standards in the prevention and management of conflict, aggression and violence in and out of the workplace'

The Management of Violence and Aggression at Work

Target Group
All staff for whom the subject of violence and aggression at work and remaining safe needs to be introduced.

To develop action plans to deal with aggressive or potentially aggressive behaviour at work.

Learning Outcome
At the end of the course participants will be able to:

  • Identify violent behaviour (physical and non-physical)

  • Recognise the warning and danger signs of impending violence

  • Use the 'control trilogy' as a tool to gain voluntary compliance

  • List measures to reduce the risk of violence and aggression


  • Assessing the risk of violence at work

  • The legal aspects of personal safety

  • The conflict resolution model

  • Warning and danger signs

  • Communication tools and skills

  • Summary and evaluation

Duration - 1 day
Delegate numbers - 16

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