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NVC Awareness
Maidstone
Kent ME16 9XT
Tel: 07050 092070
Fax:  01622 727993
info@nvcawareness.co.uk

'Setting standards in the prevention and management of conflict, aggression and violence in and out of the workplace'

1886-City & Guilds Certificate for Deliverers of Conflict Management Training

Candidate requirements:
Candidates must possess a minimum trainer qualification at level 3 on the national qualification framework (ie; City and Guilds 7302 (level 3) “Certificate in Delivering Learning, an Introduction”, or Cert. Ed).

Who should attend?
Those involved in Training.

Aim:
To develop the already experienced trainer’s specialist knowledge, understanding, skills, and behaviours necessary to deliver a scenario based conflict management programme.

Course Outline:
There are two units for this qualification:

Unit 1 – Understanding the Principles of Conflict Management
Outcomes 1 – 4 Assess and reduce the risk of violence in the work environment

  • Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
  • Identify post incident support and report the circumstances to provide information for personal and organisational learning
  • Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings

Unit 2 – Designing and delivering conflict management Scenarios
Outcomes 1 - 2 Design relevant and effective scenarios for training in Conflict Management

  • Deliver and debrief interactive and scenario based sessions in the context of Conflict Management trainin
Duration of course: 3 days
Number of delegates places: Maximum 12

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