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NVC Awareness
Kent ME16 9XT
Tel: 07050 092070
Fax:  01622 727993

'Setting standards in the prevention and management of conflict, aggression and violence in and out of the workplace'

1886-City & Guilds Certificate for Deliverers of Conflict Management Training

Candidate requirements:
Candidates must possess a minimum trainer qualification at level 3 on the national qualification framework (ie; City and Guilds 7302 (level 3) “Certificate in Delivering Learning, an Introduction”, or Cert. Ed).

Who should attend?
Those involved in Training.

To develop the already experienced trainer’s specialist knowledge, understanding, skills, and behaviours necessary to deliver a scenario based conflict management programme.

Course Outline:
There are two units for this qualification:

Unit 1 – Understanding the Principles of Conflict Management
Outcomes 1 – 4 Assess and reduce the risk of violence in the work environment

  • Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
  • Identify post incident support and report the circumstances to provide information for personal and organisational learning
  • Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings

Unit 2 – Designing and delivering conflict management Scenarios
Outcomes 1 - 2 Design relevant and effective scenarios for training in Conflict Management

  • Deliver and debrief interactive and scenario based sessions in the context of Conflict Management trainin
Duration of course: 3 days
Number of delegates places: Maximum 12

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