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NVC Awareness
Maidstone
Kent ME16 9XT
Tel: 07050 092070
Fax:  01622 727993
info@nvcawareness.co.uk

'Setting standards in the prevention and management of conflict, aggression and violence in and out of the workplace'

1884-City & Guilds Conflict Management Course

Candidate requirements:
The course is open to all delegates wishing to gain recognition by undertaking the City and Guilds 1884 Course qualification. However due to the nature of the learning and assessment required for the qualification candidates will need basic literacy and numerical skills.

Who should attend?
People who work across both the public and private sectors and who come into contact with violent, aggressive or abusive people and anyone who may work alone.

Aim:
To develop the knowledge, skills and behaviours to effectively manage conflict in the workplace

Course Outline:
By the end of the course those attending will have be taught techniques for Introduction to workplace violence

  • Dynamic risk assessment
  • Self awareness
  • Proactive service delivery
  • Communication skills
  • Signalling non aggression
  • Defusing and calming
  • High risk conflict
  • Post incident support

Duration of course: Two days
Number of delegates places: Maximum 12

PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF City & Guilds 1884 COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT’S SPECIFIC NEEDS

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